When we refund, and when we don't.

The 7-day trial is the time to decide. Every plan starts with a 7-day free trial. No card is charged until it ends, and cancelling during it costs nothing. That is the intended way to find out whether the product suits you.

14 days to ask, if the paid features are unused. After a charge you have 14 days to request a refund, provided you have not used the paid features that period — up to 2 AI coach answers is fine, and no voice.

A used month is not refundable. Once you use the AI coach or voice, that period cannot be refunded. Those features spend real money with our AI and speech providers the moment they run, and that cost is not recoverable. This is also what keeps the plans affordable.

Cancel any time, in one click. Cancelling from account settings stops all future renewals immediately. You keep access until the end of the period you have already paid for. There is no partial refund of the current period, and no retention call.

Billing mistakes are always refunded. A duplicate charge, a charge after you cancelled, or a wrong amount is refunded in full — whatever the timing and whatever your usage. If you think you have been charged in error, tell us.

App Store purchases go through Apple. If you subscribed inside the iOS app, Apple processes the payment and Apple decides refunds. We cannot grant or deny them. Request one through Apple directly and they will handle it under their own policy.

Most of what you pay for is not storage or screens — it is AI and speech. Every coach answer is a language-model call we are billed for the moment it runs, and every spoken reply is characters spent with our speech provider. Those costs are not recoverable, and they are incurred immediately rather than at the end of the month.

That is why a period you have used is not refundable, and why the allowance is not zero: up to 2 coach answers still leaves the charge refundable, so looking at the coach once and deciding it is not for you does not cost you the month. Voice has no allowance, because nobody generates speech by accident.

It is also the honest reason the plans are priced where they are. A no-questions refund policy on a product with a real marginal cost per request would have to be paid for by everyone else.

Email billing@figoat.com from the address on the account and say which charge you mean. You do not need to explain why. We will tell you the decision and the reason for it, and an approved refund goes back to the original payment method.

If you only want to stop being charged again, you do not need us at all — cancel from account settings and the subscription stops renewing immediately, with access continuing to the end of the period you have already paid for.

If you subscribed inside the iOS app, Apple took the payment and Apple decides refunds under their own policy. We cannot grant one and we cannot refuse one — we do not hold the money.

Request it through Apple, from the purchase history in your Apple account. Everything above applies to subscriptions bought on the web.