Product support
Use this for account access, sync issues, app bugs, and questions about features.
Contact
Reach the right Figoat inbox
Use the shortest route to the team that can actually solve the issue. Keep sensitive details out of the first message unless they are necessary to diagnose the problem.
Billing questions
Use this for plan changes, subscription questions, or anything tied to checkout.
Security reports
Use this for vulnerability disclosure or anything that could put member data at risk.
Faster triage
Include your account email, device or browser, and what you expected to happen.
Best route
Choose the channel that matches the problem
Before you send
Include only the details that speed up resolution
The fastest support requests describe the problem in one short paragraph, then add only the context needed to reproduce it.
- The email address tied to your Figoat account.
- The device, browser, or platform you were using.
- What you expected to happen and what happened instead.
- Any relevant error message, timestamp, or screenshot that is safe to share.
Sensitive issues
Handle security reports carefully
If you are reporting a security problem, send it to security@figoat.com. Include clear reproduction steps, the affected area, and why you believe the issue matters.
Do not send passwords, full payment card details, or any data you would not want copied into a support thread.